Articles

 How can I upgrade or downgrade my account plan?

We will be happy to upgrade or downgrade your account.Depending on your service, this can be done...

 How do I cancel my account?

  We're sorry that you wish to cancel your account with us. If you're sure that you no longer...

 I have submitted payment but my invoice is still marked as unpaid

All our payment gateways submit an request back to our client area regarding whether payment...

 Do you offer refunds?

  We offer a five-day window after your order for refunds to be submitted to our Billing team....

 My account has been suspended!

If you visit your website only to notice that it has been suspended, it can be because of a...

 What shall appear on my bank statement?

Please note, that when using our Credit and Debit card payment gateway: MoneyBookers / Skrill -...

 What happened to CJ-Hosting?

From the 11th May 2007, We have stopped trading under 'CJ-Hosting.co.uk'. All company and...

 Who are Narnia IT Consulting?

Since 1st June 2012, VealHost has traded under the name 'Narnia IT Consulting Limited'.This...

 What payment options do you accept?

Our main payment gateway is PayPal payments, PayPal is a service that accepts money from all...

 When are invoices created?

  Invoices are automatically created and emailed to you, seven days before payment is due. All...

 Why am I being charged a Late Fee?

Late fees are added automatically seven days after the invoice is due; calculated at 20% of the...